Views: 370   Voters: 9   Comments: 0
Started by: MarkKarjaluoto on August 6, 2008
Things call centres should do to make life less hellish...
Image posted by boyishprince

How others are voting


Michael Hunter's picks

1. Use some enjoyable music while waiting!
2. Talk like a normal person, not like a drone
3. Offer a call-back service so you don't wait forever on hold...
4. Don't frustrate me by endless lists and dial-in options... connect me to someone fast!
5. If you're forced to wait on hold forever, stop reminding me that agents are still busy.
why I chose these

ryankoziel's picks

1. Use some enjoyable music while waiting!
2. Speak in ENGLISH
3. Talk like a normal person, not like a drone
4. Explain why after you've reached an agent, they're putting you on hold (again)
why I chose these

murphybgbs's picks

1. Use some enjoyable music while waiting!
2. Don't run advertisements while the caller is waiting
3. If you're forced to wait on hold forever, stop reminding me that agents are still busy.
4. Offer a call-back service so you don't wait forever on hold...
5. Don't frustrate me by endless lists and dial-in options... connect me to someone fast!
why I chose these

geediu's picks

1. Don't frustrate me by endless lists and dial-in options... connect me to someone fast!
2. Offer a call-back service so you don't wait forever on hold...
3. Speak in ENGLISH
4. Talk like a normal person, not like a drone
5. 24 hour support
why I chose these

MarkKarjaluoto's picks

1. Offer a call-back service so you don't wait forever on hold...
2. If you're forced to wait on hold forever, stop reminding me that agents are still busy.
3. Talk like a normal person, not like a drone
4. Explain why after you've reached an agent, they're putting you on hold (again)
5. Don't frustrate me by endless lists and dial-in options... connect me to someone fast!
why I chose these

DoeFromTO's picks

1. Use some enjoyable music while waiting!
2. Don't frustrate me by endless lists and dial-in options... connect me to someone fast!
why I chose these

boyishprince's picks

1. Don't run advertisements while the caller is waiting
2. Use some enjoyable music while waiting!
3. 24 hour support
why I chose these

webdesign's picks

1. Speak in ENGLISH
why I chose these

aaronmalys's picks

1. Call themselves Call Center's
why I chose these
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